Senior Manager & Advisor

Contracting

Secure the deal with a contract that works for the present and the future and sets a foundation of mutual trust for your business relationship

The real measure of success is not winning the deal, but delivering the services as promised and satisfying both parties. This requires a well-defined, fair and enforceable contract that covers all aspects of the deal, allows for change and sets realistic expectations. A good contract provides a solid foundation and mutual trust for the business relationship.

Transitioning from bid acceptance to signed contract is not a given. The deal can still fall apart due to miscommunication, hidden motives, unexpressed assumptions or constraints, late changes or limitations, or one-sided advantage-seeking against the other party. The contract should reflect the agreements made during the bid response stage and not introduce new conflicts or discrepancies.

To help you secure the deal with a contract that works for the present and the future, I can assist you in managing the contracting phase and negotiations from initial draft to final signature.

Working closely with your management, legal, finance, delivery, and operational teams, I will leverage my expertise, best practices, and tools to offer guidance and hands-on support for

Contract Terms

  • Scope, including Statement of Work and Service Level Agreements
  • Commercial, including fees, payments, invoicing, benefit mechanisms
  • Risk, including GDPR / data protection, penalties, liabilities, service levels / KPIs
  • General terms, including change management processes, escalation procedures, termination

Contract Creation and Review

Documents will be prepared and reviewed internally and with the customer, ensuring a mutual understanding of contract content, obligations and mechanisms. The alignment between the sales agreement and the contract terms is a key aspect.

Issue Management

Potential gaps, risks and issues will be recorded, assigned to the relevant teams and tracked for resolution. Potential deal breakers (if any) will be identified and addressed with priority with management escalation where necessary.

Negotiation

With an awareness of your red lines the priorities and room for adjustments will be explored in discussion with your customer. In deadlock situations management escalations will be prepared based on impact assessment and alternatives and executed internally and together with the customer.

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